Closely Made Support Center

Welcome to CloselyMade’s Support Center. If you get stuck at any point, email support@closelymade.com — we reply within one business day.

Adding a Listing

Click “List My Business!”
Click “Choose This Package” on your preferred monthly subscription
Complete the Single-Page Form
- Your Information:
  - Contact details: Name, Email (used to auto-create your login), Phone\
  - Business Name
  - Location: Type your address and click “Set Address on Map”, then drag the pin to refine.
- Your listing details:
  - Description – Use this area to describe your business and product offerings.
  - Categories: Select at least one and up to five categories; choose one Default Category (affects URL and map marker)
  - Service Distance: Enter your service area in miles (e.g., 10)
  - Hours: Indicate whether you want to display business hours.
    - If so, add your business hours for each day of the week.
      This will also indicate in real time whether or not you are currently open or closed.
  - Media:
    - Logo (image upload)
    - Photos: upload your images; drag to reorder
    - Video: paste a YouTube or Vimeo URL (embed)
    - Links: Instagram, Facebook, X, TikTok, Website
Preview & Submit
Click Preview Listing to double-check layout, then Submit Listing.
Enter your billing information and purchase your monthly subscription.
We Create Your Account Automatically
You’ll see “Listing pending review,” and a username/password email will arrive within a few minutes — use those credentials to edit later.
Review time: Listings pass a quality check. You’ll get a follow-up email once it’s live.

Editing a Listing

Log In with the credentials we emailed you after your first listing submission.
Access Your Listing via Account and click the pencil icon.
Make Changes — update text, swap or reorder photos, move your pin, change categories. Click “update” to publish your changes.

Billing & Payments

Plans:
- Standard – $35/month
- Featured – $65/month (Most Popular)
- Pro Growth – $85/month
Payment Methods: Visa, Mastercard, AmEx, Discover, Apple Pay, Google Pay
Invoices/Receipts: Go to Account → Invoices to download PDFs
Cancellation: If you decide to cancel your subscription before the current billing month has concluded, your listing will display until the billing month ends.

Account & Profile Management

Forgot Password: Click Reset Password on the login screen
Delete Account: Email support@closelymade.com with subject “Close Account” — we’ll verify ownership before removal

Troubleshooting & FAQs

Issue	Try This
Didn’t receive login email	Check spam/promotions. Reach out to us at support@closelymade.com.
Listing won’t publish	Ensure required fields (marked *) are filled and images meet size limits.
Map pin incorrect	Edit the listing, open Location, and drag the pin to the right spot.
Images look blurry	Upload originals ≥ 1200 px on the shortest side (avoid screenshots).
Payment declined	Confirm funds and that your bank allows online recurring charges; retry or use another card.

Need Help?

Email: support@closelymade.com

Phone: (805) 550-4001

Last updated: August 9, 2025